When will my order ship?
All store items are in a pre-order phase until June 8. Merch will ship after the pre-order phase closes on June 8, and it will take 2-3 weeks to fulfill the orders.

When will I receive tracking for my order? 
Once your order has shipped, you will receive an email with tracking information.
 
Can I return my items? 
Yes, we accept returns of unused items within 30 days of the initial order date. To initiate a return request, please reach out to mozillastore@canarymarketing.com. 
 
Can I exchange my item? 
Unfortunately, we cannot accommodate direct exchanges. If you ordered the wrong size and need a smaller/larger one, please reach out to mozillastore@canarymarketing.com for assistance. You will need to return the item, receive a store credit, then repurchase it in the correct size. 
 
Can you support our international employees and offices? 
Our webstores and checkout pages are set up to deliver globally.  
 
How do I change the shipping address for my order? 
If you need to change the shipping address of your order and the order has not shipped, please email mozillastore@canarymarketing.com and reference your order number in the subject line. 

How do I cancel my order? 
We are only able to cancel orders that have not shipped. Please email mozillastore@canarymarketing.com 
 
What if I have a high quantity request for an event? 
Please contact  mozillastore@canarymarketing.com for a special quantity quote on any special event-specific products. We can help. 
 
I don't live in the U.S, but all pricing is displayed as United States Dollars (USD). Will I be charged in my local currency?
For shoppers outside the U.S, please note that while the currency on your order confirmation may show as United States Dollars (USD), our credit card processor will convert this value to your local currency and reflect as such on your bank/credit card statement.